RETURN POLICY
If, for whatever reason, you wish to return a piece of jewellery purchased in our webshop, you can contact us within 14 calendar days of receipt to submit a return request. Returns (in pristine condition) are eligible for a full refund.
Personalised/engraved pieces cannot be returned, so it’s worth remembering that requests for engraving can be made after the purchase and receipt.
RETURNS & EXCHANGE
1. RETURNS
How to request a return
STEP1: EMAIL GUINNOT TO REQUEST A RETURN
Click ‘Request a Return’ below or email info@guinnot.com
Please include:
- your order number – you can find this in your order confirmation email or in the ‘Your Orders’ section of your account; and
- the reason for the return.
You have up to 14 calendar days after receiving your order to submit your return request.
Once we receive your request, our in-house team will assess the request (based on return eligibility) and contact you with further details.
Please note that jewellery that shows any sign of damage, or jewellery that has been engraved, cannot be refunded.
STEP 2: PREPARE YOUR RETURN PACKAGE
Once you have received an email confirmation from our team, you can prepare the item for return. The email will include everything you need to know about packing the item, and will include a printable return label to be affixed to the package.
Please include all original packaging and materials.
Our courier will collect your package at an agreed date and time.
STEP 3: RECEIVE YOUR REFUND
Once your item is received at GUINNOT, please allow five business days for processing and review. The return will be validated after receipt and verification of the piece by our team, and you’ll receive an email confirmation once the return is approved.
Your refund will then take place within two to three days.
2. EXCHANGE
Return for exchange
At GUINNOT, we are committed to helping you find the perfect piece of jewellery for you.
In order to exchange a piece of jewellery for another one, we need to refund your first order. This is because each piece has a unique number engraved on it, which is reflected on the invoice. We are therefore obliged to issue an invoice for the new piece and receive a new payment.